Tuesday 27 May 2014
The Balanced Scorecard
The Balanced Scorecard
Read and study The Balanced Scorecard on page 634. A balanced scorecard
contains four major perspectives: financial performance, customer
service, internal business processes, and the organizations capacity for
learning and growth. Describe the advantages of using a balanced
scorecard to measure and control organizational performance. Use your
current or past organizational context to identify and discuss specific
customer service metrics that are practiced to determine how well the
organization is achieving its customer performance goal How well do we
serve our customers?
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