Saturday 21 June 2014
what you think the top patient satisfaction issues in our clinic might be.
In the best interest of patient centered care, the Health System CEO has
noticed a decline in our patient satisfaction results. Fresh off of
the Staff Satisfaction project that you have developed, I need you to do
the same from the patient's perspective. The CEO has determined that
staff satisfaction (or dis-satisfaction) has a direct influence on
patient satisfaction. I need you to tell me what you think the top
patient satisfaction issues in our clinic might be. No need to list
more than 10, but you need to also help me assess whether or not these
issues are systemic, or due to the fact that some patients just like to
complain. Focus on the systemic issues and present a discussion of how
we can improve the patient satisfaction. I expect a 2 page paper
detailing your thoughts on patient satisfaction. The third page of this
paper will be a 10 question patient satisfaction survey. We need to
know the patient's thoughts. Again, these need to be measurable.
Additionally, you need to identify what percentage of the patients would
need to respond in order for this to be a significant survey.
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