What you have to do
This Assignment covers the material in Topics 1, 2 and 3 in the learning resource. You should complete and submit the Assignment once you have completed the three topics.There are 3 Tasks in the Assignment. You must submit answers to each of the three Tasks.
Task 1 is based on the material in Topic 1
Task 2 is based on the material in Topic 2
Task 3 is based on the material in Topic 3
As was noted in the Overview to this unit, there is some small overlap between topics because of the nature of the subject matter of this unit. Each of the three topics should be viewed as parts of a whole, rather than entirely separate topics. You might find therefore, that you use material from, for e.g. Topic 1 in answering questions in Task 2.
The Assignment will be marked out of 80. The marks allocated to each Task are indicated next to the Task. The allocation of marks will give you some guide as to the depth and length of the answers required for each Task.
Your mark in this assessment is worth 80% of your final overall mark.
Before starting work on the Assignment, please review the information on Layout and presentation, Plagiarism and the Guidelines on how you will be assessed in the About this Unit.
If you have any concerns about what is expected of you in this Assignment, you are welcome to contact your teachers at OTEN.
Assessment
Scenario
You are a legal compliance officer employed by Ready Set Go Tours Limited, a large travel agency based in New South Wales which offers a wide range of domestic and international travel/ holiday planning services, tours and advice. Within the company is a department specialising in taking tourists into National Parks in NSW in 4WD vehicles.
The Chief Executive has asked you to write a report assessing, analysing and providing recommendations on the legal knowledge and business compliance required by this company.
Task 1: (40 marks)
Knowledge of the relevant legal and licensing requirements, and skills in researching and knowing where to find relevant legal information, are essential for business success and survival.
a) Identify and describe in detail four (4) areas of business licensing required by Ready Steady Go Tours Limited. Outline the risks, penalties and consequence of non-compliance.
b) Identify and provide an overview of four (4) relevant state and four (4) relevant federal laws that the company would need to comply with (other than business licensing requirements).
For four (4) of these laws identify the risks, penalties, and consequence of non-compliance.
Note: if you wish to include the common law principles governing Contracts, this would be classified as state law.
c) Research and describe eight (8) specific sources of information on relevant legal and licensing requirements. For each source indicate the currency of the information.
Task 2: (25 marks)
Establishing and monitoring workplace systems and procedures, and adopting a risk management approach are important to ensure legal compliance. It is also necessary to identify aspects of the business operations that may potentially infringe laws.
a) Why is it important that Ready Set Go Tours Ltd adopt a risk management approach to operating the business? Outline a method of risk management the company could use.
b) Identify two areas of law (e.g. consumer protection law) that travel agencies are at risk of breaching. Outline strategies you could put in place to eliminate or reduce the risk of breach.
c) What is the purpose of a ‘compliance plan’ and what are the benefits to the company of implementing a compliance plan.
d) Identify processes you could use to record and document the legal and licensing requirements of the business.
e) Identify the training methods you would use to ensure that all employees are equipped with the necessary legal knowledge and skills.
Task 3: (15 marks)
It is every tourism operator’s on-going responsibility to keep up-to-date with changes in the law and regulatory requirements that affect the business operations. Sharing information with employees is also vital for ensuring that legal compliance is maintained.
a) Identify methods you would use for keeping up-to-date on relevant legal and licensing requirements.
b) Choose one area of law (e.g. consumer protection law or business licensing) and describe in more detail how you would keep up-to-date on changes in this area.
c) Identify strategies and methods for providing up-dates on important legal and licensing requirements to the employees of Ready Steady Go Tours Limited.
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