XYZ Manufacturing Corporation

Description

The XYZ Manufacturing Corporation, where you hold a management position, has been manufacturing high-end motorized toys for the past 33 years. Within the past 10 months, there has been an alarming volume of returns of motorized toys to the company because these toys did not meet quality standards specified by distributors, retailers, and vendors. In addition, there is a high demand for these toys, and  XYZ is behind on delivering its monthly commitments of between 998 to 1081 toys each month.

The company's profit has fallen in the last 10 months, employee turnover has been high in the last 11 months, and during this same period XYZ has increased the outsourcing of some of the components used in the motorized toys.

Senior management wants you to prepare two sets of PowerPoint slides (Part A and Part B below) with accompanying detailed speaker notes explaining the causes of these quality issues.

Data

Below are the numbers of units returned for the past ten months:

• June: 274 out 632 shipped
• July: 221 out 631 shipped
• August: 301 out 683 shipped
• September: 267 out 639 shipped
• October: 313 out 633 shipped
• November: 257 out 609 shipped
• December: 331 out 651 shipped
• January: 358 out 532 shipped
• February: 229 out 531 shipped
• March: 398 out 705 shipped

Part A

Management has requested that you prepare 8-12 PowerPoint slides accompanied by detailed speaker notes with the following specifications:

• Use a fishbone cause-and-effect diagram to illustrate the possible causes of the quality issues.
• Categorize the issues noted above using one or more Pareto charts to explain the high number of returned toys.
• Prepare a generic check sheet showing what should be reviewed or inspected before the toys or products are shipped to customers.
• Provide an example of a control chart accompanied by your recommendations for why it is a valuable quality tool.

Part B

Management has requested that you prepare 7-10 PowerPoint slides accompanied by detailed speaker notes with the following specifications:

• Provide an explanation of how you will implement total quality management in XYZ Manufacturing Corporation.
• Describe training strategies for employees that will overcome the quality issues currently impacting the company financials and reputation.
• Explain how you will integrate statistical process control into the manufacturing process.
• Propose ways that Six Sigma can be implemented in XYZ Manufacturing Corporation.
• Explain how the implementation of benchmarking will help XYZ Manufacturing Corporation.
• Justify the implementation of just-in-time in XYZ Manufacturing Corporation to reduce quality defects.
• Summarize how you will overcome organizational barriers and resistance if you are authorized to implement these quality improvement techniques.

Your slides and speaker notes should be clearly presented and free of grammar and spelling errors. Your presentation should also demonstrate creativity.

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