current trends affecting the future of quality management
- What are the current trends affecting the future of quality
management? How can you prepare to absorb/mitigate those
trends? (Objective 1.1)
- Describe the following quality concepts:
Deming's Fourteen Points, the Deming Cycle, and Deming's Seven Deadly
Diseases. (Objectives 1.1, 1.2)
- How
does inattention to quality negatively impact competitiveness? Which
two of Deming's Seven Deadly Diseases do you think are most damaging and
why? (Objective 1.2)
- As a manager, what would you do to motivate your employees to think creatively, innovatively, and strategically? (Objective 1.3)
- What
is corporate social responsibility? Why is this concept critical to an
organization's image? Please share an example.(Objective 1.4)
- How
is the concept of ethics different from that of morality? How can a
behavior be legal but not ethical? Give examples to illustrate your
point. (Objective 1.4)
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