Answer the following questions fully and completely.
- Describe
the seven stages of evolution in supplier partnerships. Which three do
you think are most critical, and why? Please provide
examples. (Objective 2.1)
- if you were CEO for your organization,
how would you go about creating and implementing a quality culture?
What challenges would you likely encounter, and how do you plan to
overcome these roadblocks? (Objective 2.2)
- Analyze
and assess at least four of the methods described in your text for
laying the foundation for a quality culture. Provide examples from your
own previous or current employment that either support or contradict
these strategies. (Objective 2.2)
- Differentiate the processes of identifying external and internal customer needs. Why are both important? (Objective 2.3)
- Explain
the concept of Quality Function Deployment (QFD), and tell how it
relates to customer satisfaction and retention.(Objective 2.3)
- Discuss
the customer loyalty model, and explain the role of considering
profitability in creating customer loyalty. (Objective 2.3)
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