A study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia.

A research proposal (with 5 chapters) for DBA level. Title already discussed with supervisor is "A Study of Service Quality, Customer Satisfaction and Customer Loyalty in the Private Pre-School Industry in Klang Valley, Malaysia."
Citation / Referencing is Harvard method. To submit 9 pages for Part 1 (intro, objective & problem statement) & 2 (literature review) for approval first before proceeding with balance 9 pages of parts 3, 4 & 5.
Must also provide plagerism report that the paper is not copied.

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