New Century Health Clinic offers preventive medicine and
traditional medical care. In your role as an IT consultant, you
will help New Century develop a new information system. Background
You implemented the new system at New Century Health Clinic
successfully, and the staff has used the system for nearly four
months. New Century is pleased with the improvements in efficiency,
office productivity, and patient satisfaction. Some problems have
surfaced, however. The office staff members call you almost daily
to request assistance and suggest changes in certain reports and
forms. You try to be helpful, but now you are busy with a major
project for a local distributor of exercise equipment. Actually,
your contract with New Century required you to provide support only
during the first three months of operation. Anita Davenport, New
Century’s office manager, reported that the system seems to slow
down at certain times during the day, making it difficult for the
staff to keep up with its workload. Also, you increasingly are
concerned about system security. A recent article in the local
newspaper described an incident where a disgruntled former employee
was about to break into the computer system and destroy or alter
data. Assignments 1. You are willing to charge a lower rate for
ongoing support services because you designed the system. You want
New Century to use a specific procedure for requesting assistance
and changes, however, so that you can plan your activities
efficiently. Prepare a complete, written procedure for New Century
Health Clinic maintenance change requests. Include appropriate
forms with your procedure. 2. What could be causing the periodic
slowdowns at New Century? If a problem does exist, which
performance and workload measures would you monitor to pinpoint the
problem? 3. At the end of the systems analysis phase, you studied
the economic feasibility of the system and estimated the future
costs and benefits. Now that the system is operational, should
those costs and benefits be monitored? Why or why not? 4. You
decide to prepare a security checklist for New Century. Prepare a
list of security issues that the firm should evaluate and monitor.
Be sure to organize the items into categories that match the six
security levels.
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