1. What is performance excellence? 2. What are the principles of
total quality? 3. List Crosby’s Absolutes of Management. 4.
Describe the composition of each category in the Baldrige Criteria.
5. Contrast total quality (TQ) and Six Sigma. 6. Compare the three
major frameworks for quality systems. 7. Briefly describe the DMAIC
process in Six Sigma. 8. List the performance measures under the
Malcolm Baldrige Criteria. 9. Briefly describe the various elements
of strategy development. 10. List the practices used to improve
customer-supplier relationships. 11. Briefly describe the Resource
Dependence Perspective. 12. Compare leadership teams and quality
improvement teams. 13. List the members of a Six Sigma team. 14.
List the various criteria for effective teamwork. 15. Describe the
factors which have been identified that will influence the way
people react to jobs that have high levels of the task
characteristics. 16. List the leadership competencies summarized by
the American Society for Quality. 17. Describe the situational
leadership theory and list the levels of readiness associated with
it. 18. List the leadership styles associated with the different
levels of readiness. 19. Briefly describe the stages of a quality
life cycle. 20. Describe the Baldrige journey
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