1. Which of the following employee characteristics have the greatest impact on employee behavior: general attitudes, job satisfaction, emotions and moods, personality, values, or perception? Provide a rationale for your choice.
2. What type of assessments and evaluations might you use to determine the characteristics of your employees? Does the type of tool used make a difference? Why?
3. As a manager, how can you use your knowledge of employee characteristics to improve organizational performance? Provide specific examples to support your response.
4. As a manager, what do you think if you have someone who scores low in desirable personality traits, but their behavior does not reflect this? How would this affect your management of that employee? How might this affect the organization?
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